How to use EASY
If you are having difficulty accessing or using any aspect of the EASY system you should refer to the Frequently Asked Questions article, or the EASY Documentation which can be found in the links at the top right of any EASY page.
Where you cannot find the answer you are looking for, you should get in touch with your EASY System Support Team.
Contacting your EASY System Support Team
Where you are having a problem accessing or using the EASY system, and you have not found an answer in the Frequently Asked Questions article or the EASY Documentation, you should use the following contact details to get in touch with your EASY System Support Team.
When contacting the below teams, please make sure to include your assignment number, your department, and a screenshot of any error messages that you receive.
Please email the Workforce Systems team with any queries relating to the following:
- Claim Approver Access (this request must include the cost centre, and needs to come from the employee's manager) - this is for both Expenses and Timesheets
- Account Access Issues
- Anything relating to Timesheet claims (Hours Claims & Allowance Claims)
Please email the Expenses team at Northumbria with any queries relating to the following:
- Expenses Vehicle Approvals
- EASY Expenses Queries/Errors
Reporting a problem or error with EASY
If you have encountered a problem or an error with the EASY system you should report this to the EASY System Support Team using the contact details above.
Any information or screenshots that you can provide leading up to the problem being encountered would be very helpful.
Data Privacy
For full details about what data we hold about you, or how we use your data, can be found in our privacy notice.